The Core Leadership Action module is designed to equip business leaders with the skills needed to lead their teams through digital transformation. It covers core leadership actions such as developing a department’s digital vision, assigning team roles, building a seamless omnichannel customer experience, nurturing a culture of innovation for optimization, and making customer-centric decisions. By the end of the masterclass, managers and c-suit executives will gain an understanding of the various digital tools and approaches to facilitate the delivery of business goals and value.
They will also learn how to lead teams through digital transformation, identify the right digital solutions for their teams, and develop strategies to build a customer-centric culture. Additionally, they will gain insights into the latest technology advancements, their impact on the business, and how to integrate them into the organization.